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Home >  > Price Protection, Return Policy
 
Price Protection, Return Policy

Standard Return Policy

We want you to love the items you purchase from AbcTV.com If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

 

 

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
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  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
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  • The product serial number must match the serial number in our database. AbcTV.com maintains serial number tracking.
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  • We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
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  • Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
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    You must contact our customer service department to arrange a return. 

    You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

    Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.

    Televisions over 41" must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

    If your return is not the result of our error, the return shipping costs are the responsibility of the customer.

    Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
    If you purchased a product from AbcTV.com that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
    An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.
    Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

    We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following the receipt of your return. Please allow for additional processing time after holidays.

    Although it is our goal to ship a replacement as quickly as possible, a replacement cannot be shipped before we receive and inspect the return. To receive a replacement more quickly, you may place a new order for the same item (shipping not included) and we will issue a refund for the full value of the returned product (including shipping) upon completion of our return process.

    If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV.

    If you just don't like it - we will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home.

    If your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at 1.800.617.4686. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage.

    If your TV does not seem to function properly - we'll help troubleshoot the problem. If we can't resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we'll arrange to have the TV replaced.

    In order to file a damaged TV claim the TV cannot be moved from its original delivery address.

    The following items may not be returned:

     

     

     

  • A/V Furniture
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  • Apple iPods
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  • Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
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  • Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
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  • Mobile Phones
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  • Opened Software
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  • Personal Body Massagers
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  • Opened packages of Apparel, Bedding or Linens
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  • Used Cookwear
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  • BBQ Grills
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  • Shavers
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  • Special order items
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