If you aren't 100% satisfied with your TV purchase, you may return any new or like-new Television within 45 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the TV.
If you just don't like it - we will accept your return; we just ask that you pay for return shipping. You'll also need to pack the TV in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the TV (over 41 inches) from your home.
If your TV was damaged in shipping - It is important that you inspect the TV (not only the box it came in) prior to signing for it. If the TV is damaged (not the carton), please refuse the delivery and contact us at 1.800.617.4686. All damage related claims must be reported within two business days after delivery. A replacement will be sent immediately after we are notified about the damage.
If your TV does not seem to function properly - we'll help troubleshoot the problem. If we can't resolve it, we can arrange for a local service center to assess the television. If the technician is unable to resolve the issue, we'll arrange to have the TV replaced.
In order to file a damaged TV claim the TV cannot be moved from its original delivery address.